Junior Account Representative - Ottawa

Full Time

As a Junior Account Representative at Mindfield, you will be primarily responsible for supporting the Customer Success team and serving our customer needs to ensure an excellent experience with Mindfield.   In this role, you’ll focus on case resolution, develop strategies to support client’s concerns, and work on initiatives to support our clients. This is a customer-service oriented role that involves timely responses, professional communications, and overall support in recruitment delivery operations.  

Must Haves 

  • Education: Diploma or undergraduate degree from an accredited college or university, or equivalent years of experience in sales, marketing, relationship management 
  • Experience: Minimum 1 years of customer service, client/account management, or other related experience; 1 year of data entry/management, or other related experience 
  • Communication: Excellent verbal and written communication skills  
  • Tech Savvy: Tech literate with a high comfort level with learning unfamiliar new systems 
  • Independent: Strong self-motivation, initiative, and focus 
Great to Haves 
  • Industry Interest: Knowledge of hiring, staffing, and general management needs in the retail sector 
  • Related Experience: Previous experience in retail, hospitality, warehouse, staffing, or other high-volume industries and hiring 
  • Proven Experience: Previous experience servicing customer service needs for a large, high-volume client via remote setting  
Top Candidates Qualities 
  • Interpersonal Skills: Clear communicator who uses professional tact and active listening  
  • Customer Focused: Dedicated to resolving customer issues quickly, efficiently, and wholly and applying feedback to better the customer experience 
  • Initiative: Proactively seeks out problem-solving solutions to customer issues 

We Offer 

  • Live Anywhere in Canada: Fully remote work 
  • Hours: 40 hours, Monday through Friday, daylight hours with flexibility 
  • Pay: Starting at $45,000 per year 
  • Frequency: Twice monthly pay 
  • Bonus: Extra monetary incentive and recognition for a job well done 
  • Equipment: Laptop provided and reimbursement for additional technical peripherals 
  • Contract Term: ASAP through November 2022

Please include a cover letter in your resume in one file (preferably PDF format) and submit your interest as soon as possible, we are looking to hire and start quickly! 

Individuals from underrepresented groups and new graduates are strongly encouraged to apply. Mindfield is committed to celebrating our diversity and inclusiveness within our team, communities, and partners we support. If you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit for this opportunity or other job opportunities at Mindfield. 

About Mindfield 

Since 2005, Mindfield helps companies fulfill their staffing needs quickly and efficiently with our proprietary database and candidate screening process. We connect job seekers to opportunities with great employers and provide permanent recruiting solutions for employment across a variety of industries, including retail, hospitality, and light industrial.  

We are an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, if you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.